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PAYMENT LINE 01132456080

ALTERNATIVE DISPUTE RESOLUTION

ADR (Alternative Dispute Resolution) is a new UK and European Government legal requirement for all businesses that trade with members of the public (consumers).

We in the private parking control industry are not exempt from this. UKCPS is proud to be amongst the first private parking companies to subscribe to an ADR scheme. We (under appropriate circumstances) subscribe to the Independent Appeals Service ADR scheme.

As a parking company the DVLA require us to have an independent appeals process. The ADR legislation takes this a step further requiring us to extend the current independent appeals process so that we fulfil government legislation. Our current independent appeal system is run by the IAS (Independent Appeals Service). They will also run our chosen ADR system.

The Full Appeals Process

Motorists must appeal to UKCPS first in all circumstances. Any appeal to the ADR without appealing to the ourselves first will not be accepted.

UKCPS will receive appeals as now - within 21 days of tickets issued

Rejected appeals will be sent to IAS and the motorist then has a further 21 days to appeal without liability to the ADR .

After the 21 days opportuntiy to appeal to the IAS (Standard stage ADR) and no payment is made the motorist can appeal to the IAS ADR but must pay a non refundable fee of £15. The motorist has 12 months from the date of the UKCPS rejection to appeal in this Non Standard stage BUT UKCPS reserves the right not to engage with the ADR process at this later stage.

Appeals in the Non Standard stage will be legally binding on the motorist as well as UKCPS.

UKCPS will only recognise the IAS ADR accredited system. We will not engage with any other ADR scheme.

DO NOT IGNORE YOUR TICKET. YOU CAN BE SURE THAT WE WILL NOT!

For payments: Please call 08700 330002

All appeals must be first to ourselves in writing. We may write back to you requesting further information. Appeals must be through the postal service.

  • The postal address to write to is

  • UKCPS LTD
    1200 CENTURY WAY
    THORPE BUSINESS PARK
    LEEDS
    LS15 8ZA